Welcome to ICH!

We at ICH Creative Consulting LLP (hereinafter, “ICH” or “our” or “we” or “us”), are committed to protecting the privacy and security of your personal information (hereinafter, “you” or “your” or “Client”). Our relationship with you is our most important asset and we want you to feel comfortable and confident when using our website/ app/ platform and affiliated services (“Platform”) and Services (as defined under the Terms and Conditions of Use) (available at: [insert hyperlink]).

This privacy policy (“Policy”) describes our privacy practices for all websites, products and services that are linked to it. However, this Policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable websites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of such websites as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

This Policy is published in accordance with the Information Technology Act, 2000 (as amended from time to time) read with the (Indian) Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and that requires publishing a privacy policy for usage of Platform and Services. This Policy (read with the Terms and Conditions of Use (“Terms”)) constitute a binding and legally enforceable contract between ICH and the Client.

By using the Platform, you agree to the terms of this Policy. If you do not agree to the terms of this Policy, please do not use our Platform and Services. Further, by using the Platform, you also confirm that you are either the owner of or are duly authorized to use and share the information that the Platform may require, and that you using the Platform does not violate any applicable law or contract by which you may be bound or is otherwise prejudicial to any person. You agree to indemnify ICH, its employees, directors, officers, agents, business associates, affiliates and agents from any loss, damage, expenses or other adverse consequence they suffer as a result of your usage of the Platform unless such loss, damage, expenses or other adverse consequence can be attributed to our act or omission.

You can access this Policy at any time in the footer of the website of ICH or as otherwise indicated depending on the product or service you have subscribed to or purchased. ICH advises that you regularly revisit this Policy for any updates to its contents.

The Policy extends to the following information: (a) information you provide us; or (b) the information otherwise collected by us automatically through your usage of our Platform and Services, and does not extend to the information procured through any other means. We aim for full transparency on how we gather, use, and share your information.

This Policy should be read in consonance with the Terms at [insert hyperlink]. The Terms are incorporated by reference. Capitalised terms not defined herein, have the meaning set out in the Terms.

Should you have any clarifications regarding the information on this page, please write to us at [insert email address]

Information Collection

When you use our Platform or avail our Services, we seek information such as [name, address, email ID, mobile number, business name, business address, bank account information, credit card/ debit card/ payment instrument details, UPI ID, mobile/ device IP (as defined hereinafter) address, postal code, demographic profile (such as age, gender, occupation) etc.], that helps us confirm your identity and facilitate provision of the Services through our Platform. No liability pertaining to the authenticity/ genuineness of the information disclosed will lie on ICH and ICH will not be in any way responsible to verify any information obtained from you.

We collect mobile numbers, e-mail addresses and any other information stored on your address books (on your device or otherwise) that you provide access to on the Platform and use the same for sending various communication (including, without limitation, invoices and payment links).

When you visit our Platform or avail our Services we may collect information about the pages you view, the links you select or actions you take using the standard information that your browser sends to each website you visit such as IP address, browser type, and the previously visited web-page.

Information Use and Sharing of Information

You expressly acknowledge, consent, and agree to the following terms on information use and further authorise us to access and use your information in the manner set out below:

we do not sell or share your personal or financial information to anyone for the purposes of providing the Services requested by you, as set out in this Policy;

we use your information to manage your account, to contact you and to operate, improve, and deliver our products and Services, and inform you about such other products and services as offered by us which may be suitable to your needs (in our discretion). We use your information to give you a customized, interactive experience as you use our Platform and avail our Services;

we use your information to maintain a record of your information and transactions in a secure and confidential manner, and as required under the applicable laws;

we use your information to troubleshoot software bugs and operational issues, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. Information collected may also be used to share communications to you about our products & services, provide additional features through Cookies (as defined hereinafter) and to detect and/or prevent any fraudulent/criminal/prohibited activity as per applicable laws;

we may use the data in an aggregated/compiled form to produce statistical/demographic analyses for marketing, strategy and other business purposes. However, these will be used in ways that will not be able to identify you or like any specific information to an individual. Such aggregated information and results/analyses shall be our property and you will not be entitled to any compensation for the use thereof;

we summarize information about your usage and combine it with that of others to learn about the use of the Platform and Services and further to help us develop new products and services;

you acknowledge, agree and authorise us to use your information to compute the charges for the products and Services you purchase. We use the contact information you provide to communicate with you. You further expressly consent and authorise us to send you messages on your mobile number, call you on your mobile number, send you messages and communicate with you in any other manner including for the purpose of providing you Platform and Services and for marketing and promotional purposes and third party advertising;

you agree to correct or update any information you have provided as and when the need arises to accurately reflect the details required by us. The Platform allows you to do it online. In the event of loss of access details, you can send an email to: [insert email address];

we may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend ICH. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena or search warrant;

we may, share/ transfer/ assign all of your information with any of our parent, subsidiaries, affiliates and other related business entities, including in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of our business.

Use and Access to the Platform

By accessing or using the Website or by availing the Services, you agree not to host, display, upload, modify, publish, transmit, update or share any information (if provided with the functionality to do so on the Platform) that:

belongs to another person and to which the user does not have any right;
is defamatory, obscene, pornographic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws of India;
is harmful to minors;
infringes any patent, trademark, copyright, or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
impersonates another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any foreign states;
contains software virus or any other computer code, file or program designed to interrupt, destroy, or limit the functionality of any computer resource; or
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person.

Cookie Policy

Like many websites, we use cookies, flash cookies, web beacons or similar technologies. “Cookies” are small text files that are stored on your computer or other device when you visit certain online pages that record your preferences and actions. We use Cookies for a variety of purposes, including remembering you and your preferences, tracking your use of our Platform, and facilitating your use of Platform. Most web browsers automatically accept Cookies, but, if you prefer, you can usually modify your browser setting to decline Cookies. However, please note that refusing a Cookie may limit your access and/or use of Platform and Services.

Identity Theft

There may be instances when you receive a seemingly legitimate looking e-mail asking your personal information from you such as your credit card details, bank account details, one-time passwords etc. We will never ask for such information from you via e-mail.

Such activities are usually carried on by unauthorized individuals and are illegal in nature. They are called phishing or identity theft. In case of any suspicion of such activity or on receiving such an e-mail you are certain it was not sent by us. We advise you to not respond to such mail and to take whatever action you see fit.

Data Retention

We will retain your information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We encourage you to review the information and inform about any discrepancies and information found to be inaccurate must be corrected or amended. Please reach out to us at [insert email address] in case you would like to review the information collected by us.

You shall at all times, take reasonable precautions at your end, to preserve the integrity and security of your data which shall include and not be limited to your personal information. All information disclosed by you shall be deemed to be disclosed willingly and without any coercion.

Log Data

We want to inform you that whenever you use our Platform or avail our Services, we collect data from your device called log data. Log data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.

Information Security

We work to protect your information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards of all information. We use both internal and external resources to review our security procedures. We shall not be responsible or held liable for any breach or spillage of Information or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, virus and malware attacks and, unauthorised access to computer data and storage device, computer malfunction and breach of secured and encrypted data, etc.

Disclaimer:

We make no representation as to providing or storing back-up copies of any information submitted to us. You shall be solely responsible to ensure that you maintain back-up copies of such information and in the event of any malfunctioning or failing of the Platform for any reason whatsoever (including on account of maintenance), you may be required to resubmit such information.

Although, we take appropriate steps to maintain the security of information we collect from you, we assume no responsibility of whatsoever nature as to make good the losses and damages you may incur, due to privacy and/or security breach of your information. We shall not be liable for any loss or damage sustained by reason of disclosure (inadvertent or otherwise) of any information and/or omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

When payment information is being transmitted on or through the Platform, it will be protected by encryption technology of third-party payment services providers, including payment gateways. You agree, acknowledge and consent to such sharing of your information with third party service providers to process payments and manage your payment-related information. The Company does guarantee that the transmissions of your payment-related information or other information will always be secure.

Changes to this Privacy Policy

Please note that this Policy may change from time to time. We reserve the right to modify or amend the terms of our Policy from time to time. We will endeavor to post any changes to this Policy on our webpage and, if the changes are significant, to provide a more prominent notice (including, for certain services, email notification of Policy changes). While we will make reasonable efforts to keep you posted on any updates to this Policy, to make sure that you are aware of any changes, we recommend that you review this Policy periodically. In the event we modify this Policy, your continued use of the Platform and the Services will signify your acceptance of the modified Policy, and will be adequate proof that you have expressly agreed to the terms of this Policy.

Withdrawal of Consent

You may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal of consent must be sent in writing to [insert email address]. In case you later withdraw your consent, we request you not to access the Platform and/or use the Services and we also reserve the right to not provide you any Services through the Platform. In such a scenario, ICH will be permitted to retain your information.

Governing Law

This Policy is governed by all laws applicable within the territory of India. By using our Platform and services, you are agreeing to the terms of the Policy thereby consenting to the exclusive jurisdiction and venue of courts in [Bengaluru], India, in all disputes arising out of or relating to the use of the Platform or the Policy.

Contact Us

If there are any questions regarding this Policy or your information, you may contact us at the address given below:

Grievance Officer

Name:

Address:

Email: